Smokin Joe's Pizza, Airoli, Navi Mumbai

Recently Dominos dicontinued its popular One on One Wednesdays scheme. Since then I feel its sales must have taken a hit, especially from the corporate side, as its a traditoon in our office to order pizza on wednesdays. However, this time we decided to try out Smokin Joe's pizza for a change. Following is my experience:

I called up Smokin Joe's pizza to place my order. A person picked up the phone and started yelling at his colleague. He was complaining about his printer which was out of order. Both of them got into an arguement while I was still online. He didn't even put the phone on mute as if he wanted me to hear all that nonsense. I disconnected the phone and called up again. The same person answered but this time he took my order rather than fighting. I must say he was patient enough as the order was huge and I made him repeat it twice. He politely took the order and told me that I will receive the order within 45 minutes.

I had ordered:
Smokin Joe's special pizza
BBQ Chicken pizza
Mexicana Chicken pizza
Fiery Paneer pizza
Chicken Sausage pizza
Garlic bread

I waited for almost an hour and there was no sign of delivery, a thing which is not common with pizza places. Dominos guarantee its delivery within 30 minutes. I called up again and I was told that the delivery boy was on his way. My order reached after an hour and 15 minutes after placing it. When I went down to get it, I was shocked to see that Garlic Bread was not included in the order however it was being added in the bill. We haf ordered 5 portions of garlic bread which cost around 500 bucks and they were missing!! I asked the delivery boy to inquire about the same and he did so. I was told that I had not ordered garlic bread. This annoyed me to the core. Why was garlic bread added into the bill if I had not ordered it??? I felt like abusing the man on the phone who was endlessly arguing with me. At the end he asked me to pay the remainjng bill and not to oay for garlic breads. He said the cook must have forgot to prepare the garlic bread. I refused to pay the bill and asked him to complete my order and said I would pay the total amount once he gets the complete order. He told I'll have garlic bread by 15 minutes.

Meanwhile we started eating our pizzas as we were dieing of hunger. I must say pizza yopoings of Smokin Joe's pizzas are much better than those if Dominos and Pizza Hut. The toppings were generous and delicious. Pizzas had loads of capsicum, mushrooms, jalapenos, and ofcourse chicken. One thing that dissapointed us was the quality of cheese burst pizzas. We couldn't make out the difference between hand tosses and cheese burst pizza. But apart from this, everything was exceptional in taste and quality. Meanwhile, the garlic bread arrived. Surprisingly, it tasted very good and was extremely soft and fresh. It was much different than the one we get at Dominos and was much tastier. Thus we concluded our lunch on a happy note.

Only bad thing in this experience was the lack of professionalism shown by the staff which always ruins the mood of a customer, no matter how good tbe food is.

Well, this was my review of Smokin Joe's pizza. One can try it out to break the monotony of having pizzas delivered from Dominos, and try out other options in terms of pizzas. Although, beware of such customer service !!
Happy Munching!